Refund Policy

1. AI Art Generation (Digital)

Free Generations

Your first 3 generations are free and non-refundable (no payment was made).

Paid Generations

If you've purchased additional generations and are unsatisfied with the results:

• Generation Credits: Unused generation credits are refundable within 30 days of purchase
• Used Credits: If you're unsatisfied with generated art quality, contact us for a case-by-case review
• Technical Issues: If generation fails due to technical problems, we'll restore your credits

2. Canvas Prints (Physical Products)

Damaged or Defective Products

If your canvas arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• We will send a free replacement or issue a full refund
• No need to return the damaged item

Quality Issues

If the print quality doesn't meet your expectations (colors, resolution, etc.):

• Contact us within 30 days of delivery
• We'll review your case and offer a replacement or refund

Change of Mind

Because each canvas is custom-made with your unique AI-generated art:

• We generally cannot accept returns for change of mind
• However, we understand creativity is subjective – contact us and we'll try to help

3. Shipping Issues

Lost Packages

If your package is marked as delivered but you haven't received it:

• Contact us within 7 days of the delivery date
• We'll investigate with the carrier and either reship or refund

Delayed Shipments

While we can't control carrier delays:

• If significantly delayed (14+ days past estimated delivery), we'll offer a partial refund or store credit
• You may cancel for a full refund if not yet shipped

4. How to Request a Refund

To request a refund:

1. Email us at hello@pawsprintstudio.com
2. Include your order number
3. Describe the issue and include photos if applicable
4. We'll respond within 24-48 hours

5. Refund Processing

• Processing Time: 5-10 business days after approval
• Refund Method: Original payment method
• Generation Credits: Restored immediately

6. Exceptions

We may not be able to offer refunds in cases of:

• Damage caused by the customer
• Requests made outside the refund window
• Abuse of the refund policy
• Orders with incorrect shipping addresses provided by the customer

7. Contact Us

For any refund questions or requests:

• Email: hello@pawsprintstudio.com
• Response Time: 24-48 hours